1. Information We Collect

We collect information you provide directly to us when you create an account, make a booking, or contact us. This includes:

• Personal information: name, email address, phone number
• Profile information: date of birth, gender, address, city, state
• Payment information: card type and last 4 digits only (we never store full card numbers)
• Booking information: travel dates, package preferences, travel history
• Communications: messages you send us through our contact forms

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your travel bookings
• Send booking confirmations and travel updates
• Provide customer support and respond to inquiries
• Personalize your experience and show relevant travel recommendations
• Send promotional offers (only with your consent)
• Improve our platform and services
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Hotels, airlines, and tour operators need your name and contact details to fulfill your booking
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger or acquisition

4. Data Security

We implement industry-standard security measures to protect your personal information:

• All passwords are hashed using bcrypt with 12 rounds — we cannot see your password
• We store only the last 4 digits of your payment card — never the full number
• All data transmission is encrypted via HTTPS/TLS
• JWT tokens are used for secure session management
• Regular security audits are performed

5. Cookies

We use essential cookies to maintain your session and preferences. We use analytics cookies (with your consent) to understand how users interact with our platform. You can disable cookies in your browser settings, though some features may not work properly.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Update your information via your profile dashboard
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing emails at any time

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Booking records are retained for 7 years as required by Indian tax regulations. You may request deletion of your account at any time by contacting us.

8. Children's Privacy

TRAVELIX is not intended for children under 18. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal information, we will delete it immediately.

9. Contact Us

For privacy-related questions, contact our Data Protection Officer: